The Information Technology (IT) Department is an internal service department that supports over 300 computer users Village-wide, with a focus on technology planning and maintenance for Village operations.

IT is a combination of technologies designed to assist in the day-to-day activities of the Village's inner workings. The department is divided into two divisions:

• Technical and Network Support: responsible for network communications, hardware and software, training and support.
• Business Applications: fund accounting, human resources, benefits and payroll, licensing, utility billing, community development, and revenue applications.

The Village's computer network is spread out across each municipal building with a combination of DragonWave wireless and fiber optics.

Mission Statement

To provide accurate, timely information to all customers of the Village of Hoffman Estates, whether internal or external, wherever and whenever required.

Vision

• To provide the technological leadership to maintain the Village information systems in the mainstream of technology.
• To continuously strive to improve our level of customer service and response time to end-users.
• To always consider the integrity, accuracy and safety of all Village data as a paramount issue.
• To provide an environment where communication and the exchange of ideas is promoted at all levels.

Click here to contact the IT Department.