Your PPO health care coverage includes virtual visits solution, powered by MDLIVE. A virtual visit lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or therapist. This can happen 24 hours a day, seven days a week by mobile app, online video or phone.¹

Instead of going to the office, you can have a virtual visit while at home, work or many other places. And, a virtual visit can cost less than going to the urgent care clinic or emergency room.

Getting Care

MDLIVE's doctors and therapists can treat many non-emergency medical and behavioral health conditions, like:

General Health                            Pediatric Care                                   Behavioral Health (by appt. only)

Allergies                                        Cold/Flu                                              Online Counseling
Asthma                                          Ear Infections                                     Child Behavior/Learning Issues
Sinus Infections                             Pink Eye                                             Stress Management

Choosing a Doctor

Finding a virtual visits doctor is easy. You'll:

1. Log into Blue Access for Members^SM (BAM^SM)
2. Visit the My Coverage tab to make sure you have the Virtual Visit benefit²
3. Select the Virtual Visits link in the My Coverage Benefits box
4. Sign up on MDLIVE's website

Website:     Visit the website MDLIVE.com/bcbsil

Mobile app:

• Download the app from the Apple App StoreSM, Google PlayTM Storeor Windows^{® Store}

• Open the app and choose a doctor

• Video chat with the doctor from your mobile device

Telephone:     Call MDLIVE (888-676-4204)

• Speak with a health service specialist

• Speak with a doctor