ENROLLMENT/CHANGE FORM

BLUE CROSS BLUE SHIELD & EXPRESS SCRIPTS

Blue Cross Blue Shield (BCBS) is the claims administrator for the Village of Hoffman Estates’ HMO/PPO medical plans. BCBS determines if you and your dependents are eligible for benefits and processes your claims.  Express Scripts is the prescription medication provider for the Village.

On the subpages listed to the left you will find Benefit Summaries and Rate Sheets for the Village's Blue Cross Blue Shield Health Plans, information regarding programs offered by the Village and Blue Cross, and Health Insurance related forms.

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**Effective July 1, 2022 - BCBS Health Advocate Program**
Click here for information on this program

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»Contact BCBS

for questions concerning eligibility, plan benefits, or status of claim payments. HMO Illinois Customer Service Representatives can be reached at 800.892.2803 between 8:30 a.m. and 7:00 p.m., CST, Monday through Friday.

PPO Customer Representatives can be reached at 800.458.6024.

»BCBS’s Website

is both user-friendly and informative. The site allows you to seek answers about BCBS and available HMO/PPO doctors and hospitals, and to link to vendor sites. Their web address is:  www.bcbsil.com.

»Virtual Visits

Your PPO health care coverage includes virtual visits solution, powered by MDLIVE. A virtual visit lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or therapist. This can happen 24 hours a day, seven days a week by mobile app, online video or phone.¹

Instead of going to the office, you can have a virtual visit while at home, work or many other places. And, a virtual visit can cost less than going to the urgent care clinic or emergency room.

 »Blue Care Connection

offers convenient online tools and personalized telephone services that help support, inform and motivate individuals in their wellness efforts. All employees, spouses, and dependents covered under the Village of Hoffman Estates’ BCBS medical plans can participate at no charge to you. Employees can learn about their health status and potential health risk by completing the confidential Health Risk Assessment online by logging in to the secure Blue Access for Members web site at www.bcbsil.com.

 

Programs available through Blue Care Connection are: Personal Health Manager, Blue Points (a program that rewards you for engaging in healthy activities), Special Beginnings (maternity program offering expectant mothers support and education), Blue Care Advisors and Case Management. Employees can connect with a Blue Care Connection Personal Health Manager at www.bcbsil.com. Here you and your dependents can take advantage of these online resources regardless of your health status or fitness level.

» Employees can also access a Blue Care Connection registered nurse on their 24/7 Nurseline at 800.299.0274.