For questions about your water usage, bill amount, or final water bill, please call Water Billing at (847) 843-4824, or email utility.billing@vohe.org .

 Annual Hydrant Flushing

Begins the week of April 8, 2024, for a six-week period between the hours of 8 a.m. and 2 p.m. When flushing occurs in your immediate area, tap water may be temporarily discolored. Run the water for a few minutes to make sure it is clear before using. Also, avoid doing laundry during this time period as sediment may stain clothing.

The Water Division’s responsibilities include the supply, distribution, and quality assurance of water within the Village, and compliance with all Federal and State of Illinois Environmental Protection Agency standards. Water infrastructure includes (7) elevated towers, (4) reservoirs, (2) high service pumping stations, (2) booster stations, (7) emergency supply wells, (3,061) fire hydrants, (257) miles of water main, (3,120) valves, and over (15,000) water meters.

Selected 2023 Accomplishments

• The water system interconnect with the Village of Palatine was finalized with successful test operations.
• Completed the engineering study focusing on backup water supplies and other water distribution system enhancements.
• Completed a water distribution leak detection survey, identifying (36) leaks for repair, and preventing an estimated 15-million-gallon annual loss.
• Replaced/installed 260 feet of 8" water main at Golf Center, in-house.
• Completed replacement of 600 feet of 10" primary feed water main along Bode Road with contractor assistance.
• Completed sanitary sewer rehab with (17,500) feet of pipe repaired by lining, (115) manholes by interior coating, and (8) section replacements by excavation.
• Completed a 2023 valve assessment and exercise of (500) valves.
• Over (200) aged residential and commercial water meters were replaced and upgraded.
• Replaced or repaired (15) water main valves and repaired (43) water system leaks on mains and service lines.
• Replaced or repaired (41) fire hydrants, painted (15) fire hydrants, and exercised and lubricated (249) fire hydrants.

• Questions about hydrant flushing? Low water pressure? The water sprinkling ban? Visit the Frequently Asked Questions.

Additional Resources

2023 Water Quality Report
Cross Connection Program (Backflow)
Frequently Asked Questions – Water

Public Works Department - (847) 490-6800 - PublicWorks@vohe.org

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