Express Scripts is your prescription benefit manager for the Village of Hoffman Estates’ prescription drug programs. Retail and mail services on the medical programs are administered through Express Scripts.

» Express Scripts customer service representatives can be reached at 800.711.0917   24 hours a day, 7 days a week. Contact Express Scripts for questions regarding drug orders, account information, and to refill prescriptions.

» Or you can visit Express Scripts online at www.express-scripts.com to order prescription refills, check order status, locate participating retail pharmacies, find ways to save money on your medications through generics and mail order, and ask a pharmacist questions 24/7.

 Effective July 1, 2022:  Express Scripts Advanced Utilization Management Program

 Click here to view information on the Advanced Utilization Management Program

                     Sample Letters Members May Receive Regarding Their Prescriptions:   

Prior Authorization

Step Therapy

Quantity Management

• Express Scripts Smart90 Program: If you take maintenance medications (long-term medications), be sure to obtain a 90-day/3-month supply from Walgreens or through Express Scripts home delivery to avoid paying the full cost of the prescription. Call 866.890.1419 or visit express-scripts.com/90day for more information.  Drug list for medications that qualify for the Smart90 program. (this list may change, please contact Express Scripts for the most up to date information)

2023 Preferred/Formulary Drug List  *Not all drugs listed are covered by all prescription plans.  For specific questions about your coverage, call the phone number listed on your member card.  

2023 Excluded Medication List - NOT COVERED